Refunds and Returns

corvan.store – Refunds & Returns Policy

At corvan.store, your satisfaction is our top priority. We strive to provide you with high-quality products and an exceptional shopping experience. Below, you will find our Refunds & Returns Policy, which outlines the guidelines for returning products to us.

1. Returns Eligibility

We accept returns for products that are unused, unopened, and in their original packaging.
Due to sanitary reasons, we cannot accept returns if the package has been opened or the product has been used.
Please inspect your order carefully upon arrival before opening any sealed packaging.

2. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product.

  • We may request photographic evidence of the damage or defect to help process your return.

  • Once approved, we will provide instructions on how to return the item and will gladly replace it for you.

3. Incorrect Orders

If you receive an incorrect item, please notify us within 7 days of receiving your package.
We will arrange a return and provide either a replacement or a refund, depending on your preference.

4. Non-Returnable Items

For health and safety reasons, certain items are non-returnable. These include, but are not limited to:

  • Personal care products

  • Cosmetics

  • Intimate apparel

  • Any products that come into direct contact with the skin or body

Please review product descriptions carefully before making a purchase.

5. Refunds Processing

Once your return is received and inspected, you will receive an email notification regarding the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 7 business days.

  • Please note: shipping fees are non-refundable, and any return shipping costs are the responsibility of the customer.

6. How to Initiate a Return

If your return meets the eligibility criteria:

  • Contact our customer support team through our “Contact Us” page.

  • Our representatives will guide you through the return process and provide further assistance.

7. Packaging Your Return

When returning an eligible item, please ensure it is securely packaged to avoid damage during transit.
We recommend using a trackable shipping service to ensure safe delivery of your return.

8. Exchanges

We do not accept exchanges for opened items due to sanitary reasons.
If you received a damaged, defective, or incorrect item, please follow the instructions in Sections 2 and 3 for resolution.

At corvan.store, we value your trust and aim to provide you with the best service possible. If you have any questions or concerns about our Refunds & Returns Policy, please reach out to our customer support team.

Thank you for shopping with corvan.store!

The corvan.store Team